Youth & Community Work Manager

Location Greater London
Discipline: The Foundation
Job type: Vacancy
Salary: ££32,000 - £38,000
Job ref: 003562
Published: about 1 month ago
Expiry date: 16 Sep 2022 23:59

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.


West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.


We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.


As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job summary


The Youth and Community Work Manager will lead the Youth and Community strand of work and be accountable for the named programmes within it. Working collaboratively with key partners, they will devise and implement forward-thinking youth focused programmes to support positive outcomes in-line with the needs of our community and WHUF objectives. They will also ensure the effective running of the Youth Forum.


The Youth and Community Work manager will contribute to the departmental strategy and support the senior leadership team in developing appropriate partnerships and funding opportunities in East London and Essex.


Key Responsibilities:


*       Oversee the management and delivery of all youth and community programmes including, but not limited to; Inspired Youth, PL Kicks, and Advantage.

*       Line Manage the department staff team which includes Youth Engagement Officers, Youth and Community Workers, Mentors and Community Coaches.

*       Ensure a range of effective youth work methods are embedded into delivery, providing young people the opportunity for their ideas to contribute fully to the planning and delivery of all activities.

*       Manage and run the Foundation’s Youth Forum.

*       Ensure that all programmes are run safely and meeting funders and organisational KPIs.

*       Be the main point of contact and Foundation representative for Youth and Community Work partnerships.

*       Contribute to the growth and develop of portfolio of youth and community projects, identifying new areas of work and funding streams.


Other responsibilities


*       To understand and adhere to Foundation policies and procedures with particular reference to safeguarding, codes of conduct, health and safety, and equality and diversity, to ensure all activities are accessible.

*       To directly deliver across department programmes.

*       To ensure that programme targets are met, for example participation, retention and outcomes.

*       To manage budgets as required.

*       To contribute to fundraising for the service, identifying opportunities, making applications working with the Senior Leaderships Team and report back to funders ensuring their requirements are met.

*       To work with colleagues to ensure the offer is well communicated to participants.

*       To demonstrate commitment to the process of feedback and review of all youth and community work delivery, embedding systems and procedures to measure performance in order to demonstrate and ensure continuous improvement of delivery.

*       To network at a senior level with key partners, stakeholders and supporters, in order to maintain relationships at the highest level to secure significant support.

*       To manage and develop staff and volunteers, including the provision of reflective supervision.

*       To complete all Risk Assessment procedures and protocols in line with Foundation policies, including COVID-19 guidelines

*       To record programme data and targets via online system, for example, maintain accurate attendance and registers plus monitor and assess participants progress and achievements.

*       To contribute to the wider development of the WHU Foundation and Youth and Community department.

*       To undertake professional development by participating in staff development (CPD) and training activities.

*       To support or lead other duties as requested by the line manager/organisation

*       To work cross departmentally to referring young people and their families to other services to deepen the Foundations impact


Equal Opportunities


1.    To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.

2.   To carry out work in a manner which promotes equality of opportunity for both staff and clients




  1. Staff must evidence a commitment  to the safety and welfare of  children, young people  and  adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.

  2. It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person or adult at risk.   After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS ) to record the concern within 24 hours unless directed to do otherwise.


Employees will be recruited and selected, promoted and trained on the basis of objective criteria. 


Person Specification

The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)




*       A minimum level 5 JNC recognised Youth and Community Work qualification or equivalent (E)

*       Project management (E)

*       Line managing staff and volunteers (E)

*       Experience of working at a management level (E)

*       Supporting socially excluded young people/adults (E)

*       Delivering, planning and evaluating Youth and Community Work (E)

*       Emergency First Aid Certificate and Safeguarding Awareness Training (E)

*       Writing successful funding applications (D)

*       Experience of using Salesforce to monitor and report on participation and impact (D)

*       Qualification/experience in mentoring young people and/or adults (D)

*       Experience of working with SEN and disability groups (D)

*       Developing and supporting youth or community forums (D)

*       Mental health awareness accreditation (D)

*       Experience of facilitating sports and physical activity sessions (D) 


Knowledge, Skills & Abilities:

*       Committed to youth work as informal education and ability to develop new ideas and initiatives to support youth development and participation (E)

*       Good understanding of how to engage young people and adults (E)

*       Ability to develop and manage relationships with stakeholders (E)

*       Understanding of the issues and barriers impacting young people and the communities within the Foundation delivery area (E)

*       Must be able to demonstrate excellent oral and written communication / presentation skills, which are culturally competent (E)

*       Able to work within a diverse community and draw on individual strengths to promote youth & community work (E)

*       Strong organisational skills with the ability to prioritise and work within deadlines (E)

*       Flexible working in accordance with the requirements of the service which will include working evenings and weekends where applicable (E)

*       Ability to monitor and evaluate programme impact (E)

*       Strong commitment to a high quality of service delivery (E)

*       Understanding of, and commitment to, safeguarding and health & safety in a youth & community work setting (E)

*       Commitment to supporting others, and the principles of equality and diversity (E)

*       Proficient knowledge in legislation, regulations, policies and procedures for program development and implementation – (E)

*       ICT Literate (E)