Retail Sales Assistant - Stadium Store

Discipline: Retail
Job type: Vacancy
Salary: £London Living Wage
Job ref: 003782
Published: 6 months ago
Expiry date: 22 Oct 2022 23:59

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.


West Ham United staff enjoy generous benefits, including a contributory scheme, 25 days’ leave and life assurance.  You can also take advantage of childcare vouchers, interest-free season ticket loans, a cycle to work scheme and our employee wellbeing programme. 


We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.


As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job summary 


An exciting opportunity has arisen in the West Ham United Retail department for a Sales Assistant at our Stadium Store. This Sales Assistant will be key to the successful running of the Stadium Store and is an excellent opportunity to join a growing company that can offer great scope for progression.


The successful candidate will be key to help drive sales. This will be done through operational excellence and the highest standards of customer service. The overall aim is to achieve an increase in store sales and experience to all customers.


The store operates in a fast paced, high volume environment, so an individual who is focus and highly motivated is required 


Key Responsibilities 


*       Greeting all customers at they enter the store i.e. Good Morning/Afternoon

*       Offer first class service to all customers, providing assistance wherever possible

*       Assisting customers with queries on the shop-floor

*       Merchandising, ticketing and tagging stock items

*       Tidying sales floor at the end of each day

*       Keeping all areas of the shop, including back of house, clean and tidy at all times

*       To be pro-active in the prevention of customer complaints from all sides of the business

*       Any other retail duties as required

*       The scope of the above duties may be extended as dictated by the changing requirements of the organisation and relevant regulatory bodies, and therefore, the role may require additional ad-hoc duties as reasonably required  


Equal Opportunities

1.       To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.

2.   To carry out work in a manner which promotes equality of opportunity for both staff and clients.


Employees will be recruited and selected, promoted and trained on the basis of objective criteria.


Person Specification

The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)




*        Minimum of 1 years working in Retail (E)

*        Demonstrate experience of providing excellent customer service (D)

*        Demonstrate excellent standard of spoken and written English (D)

*        Good level of numeracy (D)



*        Strong decision making, organisational, planning, analytical and problem solving skills (E)

*        Good interpersonal and communication skills (E)

*        Understanding of loss prevention awareness (E)

*        Excellent written and verbal communication skills  (E)

*        Can perform under pressure in an ‘always on’ environment and operate in a fast moving environment (E)

*        High attention to detail  (E)

*        Comfortable working to sales targets (E)

*        Passionate about football (D)

*        Basic MS Excel and Word (E)

*        Previous experience using Till systems (D)