Part-Time Sales Advisor

Location Romford
Discipline: Retail
Job type: Part Time
Salary: ££11.95
Job ref: 004802
Published: 2 months ago
Expiry date: 14 Apr 2023 23:59

An exciting opportunity has arisen in the West Ham United Retail department for a sales advisor, working at the Romford Store. 


As the ideal candidate you will have a retail background, and will be passionate about providing excellent customer service to enable you to exceed sales targets.


Key Responsibilities:

  • Greeting all customers at they enter the store i.e. Good Morning/Afternoon 

  • Offer first class service to all customers, providing assistance wherever possible

  • Assisting customers with queries on the shop-floor 

  • Merchandising, ticketing and tagging stock items 

  • Tidying sales floor at the end of each day 

  • Keeping all areas of the shop, including back of house, clean and tidy at all times 

  • To be pro-active in the prevention of customer complaints from all sides of the business 

  • Any other retail duties as required 

  • The scope of the above duties may be extended as dictated by the changing requirements of the organisation and relevant regulatory bodies, and therefore, the role may require additional ad-hoc duties as reasonably required 

  • Maximising profitability of the store by achieving budget.

  • Achieving individual and team sales targets 

  • Be aware of bestselling stock and ensure this is always fully replenished 

  • Able to be flexible to changing trading circumstances which change priorities and deadlines 

  • Takes accountability for understanding the weekly and daily action plan 

  • Demonstrate professionalism in all contact with customers and a passion for delivering the best service 

  • Improvement in customer conversion and average transaction values 

  • Acts in a professional way when dealing with angry and rude customers 

  • ‘Goes the extra mile’ to ensure the customer is given what he wants 

  • Prioritises the customer above other tasks to ensure that the service levels are maintained, e.g. prompt acknowledgement at till

  • Makes a note of any customer requests or complaints and communicates this to the store management 

  • Polite and professional telephone manner Support the maintenance of stores visual standard and participates in shop floor replenishment:

  • Assists the Supervisors/Management to carry out replen activities 

  • Supports the Supervisors/Management to ensure that the VM activities cause minimal disruption to trade and are completed and ensures that the visual standards for the store are maintained and consistent 

  • Ensures all product is displayed with a price and barcode, and a security tag if appropriate Reduce stock loss by active loss prevention management:

  • Assist with auditing of shop floor and stockrooms as required 

  • Assist the store management by observing customer activity and behaviours; reporting anything suspicious to a senior member of management


 Equal Opportunities 

 1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age. 

 2. To carry out work in a manner which promotes equality of opportunity for both staff and clients. 


Person Specification


 Experience, Qualifications & Education

 * Demonstrate excellent standard of spoken and written English 

 * Good level of numeracy

 * Minimum of 1 years working in Retail

 * Demonstrate experience of providing excellent customer service 


 Skills & Knowledge

 * Strong decision making, organisational, planning, analytical and problem solving skills 

 * Good interpersonal and communication skills

 * Understanding of loss prevention awareness

 * Excellent written and verbal communication skills 

 * Can perform under pressure in an ‘always on’ environment and operate in a fast-moving environment

 * High attention to detail

 * Comfortable working to sales targets

 * Passionate about football

 * Basic MS Excel and Word

 * Previous experience using Till systems