An exciting opportunity has arisen in the West Ham United Retail department for a sales advisor, working at the Romford Store.
As the ideal candidate you will have a retail background, and will be passionate about providing excellent customer service to enable you to exceed sales targets.
Key Responsibilities:
Greeting all customers at they enter the store i.e. Good Morning/Afternoon
Offer first class service to all customers, providing assistance wherever possible
Assisting customers with queries on the shop-floor
Merchandising, ticketing and tagging stock items
Tidying sales floor at the end of each day
Keeping all areas of the shop, including back of house, clean and tidy at all times
To be pro-active in the prevention of customer complaints from all sides of the business
Any other retail duties as required
The scope of the above duties may be extended as dictated by the changing requirements of the organisation and relevant regulatory bodies, and therefore, the role may require additional ad-hoc duties as reasonably required
Maximising profitability of the store by achieving budget.
Achieving individual and team sales targets
Be aware of bestselling stock and ensure this is always fully replenished
Able to be flexible to changing trading circumstances which change priorities and deadlines
Takes accountability for understanding the weekly and daily action plan
Demonstrate professionalism in all contact with customers and a passion for delivering the best service
Improvement in customer conversion and average transaction values
Acts in a professional way when dealing with angry and rude customers
‘Goes the extra mile’ to ensure the customer is given what he wants
Prioritises the customer above other tasks to ensure that the service levels are maintained, e.g. prompt acknowledgement at till
Makes a note of any customer requests or complaints and communicates this to the store management
Polite and professional telephone manner Support the maintenance of stores visual standard and participates in shop floor replenishment:
Assists the Supervisors/Management to carry out replen activities
Supports the Supervisors/Management to ensure that the VM activities cause minimal disruption to trade and are completed and ensures that the visual standards for the store are maintained and consistent
Ensures all product is displayed with a price and barcode, and a security tag if appropriate Reduce stock loss by active loss prevention management:
Assist with auditing of shop floor and stockrooms as required
Assist the store management by observing customer activity and behaviours; reporting anything suspicious to a senior member of management
Equal Opportunities
1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age.
2. To carry out work in a manner which promotes equality of opportunity for both staff and clients.
Person Specification
Experience, Qualifications & Education
* Demonstrate excellent standard of spoken and written English
* Good level of numeracy
* Minimum of 1 years working in Retail
* Demonstrate experience of providing excellent customer service
Skills & Knowledge
* Strong decision making, organisational, planning, analytical and problem solving skills
* Good interpersonal and communication skills
* Understanding of loss prevention awareness
* Excellent written and verbal communication skills
* Can perform under pressure in an ‘always on’ environment and operate in a fast-moving environment
* High attention to detail
* Comfortable working to sales targets
* Passionate about football
* Basic MS Excel and Word
* Previous experience using Till systems