Online Store Assistant

Discipline: Retail
Job type: Vacancy
Salary: £10.85
Job ref: 003322
Published: 19 days ago
Expiry date: 15 Aug 2022 23:59

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.


West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.


We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.


As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job summary 


An opportunity has arisen at West Ham United Retail Department to join our online store team. The Online Store Assistant plays a leading role within the team and will play a key role during the Club’s retail department.


In this role you will help to operate an effective and efficient pick, pack and dispatch operation, managing stock levels appropriately as you go. Organising and dispatching a high volume of daily customer orders, you must also respond to telephone and email enquiries and will assist in working towards sale targets.


Previous experience working within an online store or mail order environment would be advantageous, however the ability to work under pressure in a fast paced retail environment is essential.  Preferred candidates will have previously worked to tight deadlines as well as possess the ability to adapt to changing circumstances quickly. A keen attention to detail and extremely organised mind-set are crucial. It is important that you are able to work shifts and flexible hours at peak times.


Key Responsibilities:


*       Pick, pack and process online store orders

*       Accurately pick, check, pack and distribute goods outwards for customer orders within timescales laid down by the Club.

*       Ensure that items are picked and packed in a way that will eliminate avoidable loss due to damage.

*       Complete stock checks and online store upkeep duties as deemed necessary by your line manager.

*       Maintain and ensure the company’s health and safety procedure is followed.

*       To process customer returns and exchanges.

*       To pick, pack and mark ‘ready for collection’ Click and Collect orders to be then passed onto click and collect manager.

*       Create a positive team sprit to ensure colleagues feel motivated and enthusiastic.

*       Assist other retail departments i.e. Warehouse and other WHUFC Retail stores as and when required by your Line Manager/Supervisors


Equal Opportunities

1.       To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.

2.   To carry out work in a manner which promotes equality of opportunity for both staff and clients.


Employees will be recruited and selected, promoted and trained on the basis of objective criteria.


Person Specification

The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)




*        Experience working in Retail

*        Demonstratable experience of delivering an excellent standard of customer service.

*        Demonstrate excellent standard of spoken and written English

*        Good level of numeracy



*        Strong decision making, organisational, planning, analytical and problem solving skills

*        Able to use your own initiative.

*        Good interpersonal and communication skills.

*        Computer literate.

*        Providing excellent customer service.

*        Oral and written communication.

*        Being professional and flexible.

*        Resolving problems.

*        Being driven and positive.

*        Managing multiple tasks.

*        Can perform under pressure in an ‘always on’ environment and operate in a fast moving environment

*        High attention to detail