NCS Officer

Location Greater London
Discipline: The Foundation
Job type: Vacancy
Salary: ££23,000 - £26,000
Job ref: 001843
Published: 21 days ago
Expiry date: 15 December 2021

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.


West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.


West Ham United staff enjoy generous benefits, including a contributory scheme, 25 days’ leave and life assurance.  You can also take advantage of childcare vouchers, interest-free season ticket loans, a cycle to work scheme and our employee wellbeing programme. 


We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.


As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job summary


West Ham United Foundation (WHUF) is seeking an NCS Officer to contribute to the set up and delivery of the NCS (National Citizen Service) programme. The role will include supporting the NCS Manager to develop strong and meaningful partnerships with a range of stakeholders and oversee the delivery of an outstanding programme of activities across East London.


Supported by the UK Government, the NCS is a voluntary personal and social development programme for 15–17 year olds that aims to give them the confidence, skills and platform to make a difference within their local communities.


We are looking for an exceptional project officer with a passion for youth work and the commitment and determination to make a significant difference to the lives of the young people. 


Where appropriate, the role will also be required to support other projects across the wider Foundation. 


Key Responsibilities:


*         Support the set up and delivery of the NCS programme.

*         The recruitment of young people to the NCS programme.

*         Coordinate the delivery of “recruitment” events and “keep warm” activities for young people that will ensure a high turn up rate on programme.

*         To market and promote NCS within a variety of community settings including schools and colleges.

*         Support the recruitment, training and management of seasonal staff.

*         Contribute to the design of the programme activity timetable.

*         Arrange and deliver exciting and challenging activities to engage young people throughout the programme.

*         Support the engagement of a range of community partners to add value to social action projects, and help maximise the impact of the NCS programme.

*         Monitor and record young people’s engagement using the designated CRM system/s.

*         Understand and comply with the safeguarding and risk management processes and procedures.

*         Deputise for NCS Manager when appropriate.

*         Undertake any other relevant duties related to the further development, promotion, and sustainability of the programme.

*         Contribute to the wider development of the WHU Foundation and Learning department.


Equal Opportunities


1.  To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.


2. To carry out work in a manner which promotes equality of opportunity for both staff and clients.




  1. Staff must evidence a commitment  to the safety and welfare of  children, young people  and  adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.


  1. It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person or adult at risk.   After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS ) to record the concern within 24 hours unless directed to do otherwise


Employees will be recruited and selected, promoted and trained on the basis of objective criteria.


Person Specification

The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)




*       Educated to Degree level in relevant subject and/or Youth Work qualification – L3 or above (E)

*       Safeguarding/Child Protection Training and First Aid (will be provided in post if not already done) (D)

*       Experience of working with young people (particularly 15-17 year olds) and an understanding of the issues they face. (E)

*       Experience of developing and contributing to community focused projects. (D)

*       Experience of working on the NCS programme. (D)

*       Experience / knowledge of secondary school / FE education sectors. (D)

*       Experience with Salesforce or other CRM or database which manages people and project information. (D)



*       A good knowledge and understanding of the NCS programme. (E)

*       Ability to relate to young people from a wide range of backgrounds and engage them in meaningful activities. (E)

*       To have a good knowledge of the local community (D)

*       An understanding of safeguarding and health and safety in a youth work setting. (E)

*       A proven ability to work to under pressure to tight deadlines. (E)

*       A commitment to supporting young people, and the principles of equality and diversity. (E)

*       A commitment to safeguarding and health and safety. (E)

*       Self-motivated and the ability to work on own initiative. (E)

*       Excellent communication skills including written, telephone and interpersonal skills. (E)

*       Proven planning and organisation skills. (E)

*       IT literate with particular emphasis on Microsoft and Google packages. (D)