A fantastic opportunity in the field of sports and technology to join our growing IT department in the role of IT Service Desk Analyst. As the primary point of contact between end users (i.e. our staff) and the IT department, you will be responsible for accurately recording IT incidents and service requests that are raised on a daily basis, while recording, supporting and escalating requests as appropriate using our IT Service Management (ITSM) tool.
You will be the first point of contact for staff, press and guests to the Club, across all of our sites, both face to face and remotely to staff in West Ham, Rush Green and other remoted sites, supporting a wide range of business services across football, commercial and operations. You will have need to have a good level of knowledge of desktop services including MAC OS, IOS and Windows and the ability to assist with setting up a range of new devices and VOIP telephony to achieve the service provision of the Service Desk.
We are looking for a driven and committed candidate who is energetic and enthusiastic and has excellent technical troubleshooting abilities along with customer service skills, of which you will have ideally demonstrated in a customer service based role. You will need to be a quick learner with an ability to learn new technologies and applications with ease and have an excellent logical approach towards troubleshooting.
The competencies which are required include:
Essential Qualifications (including certifications):
GCSE’s grade A - C or equivalent in English and Maths*
Desirable Qualifications (including certifications):
- Full UK Driving License and access to personal transport.
Ability to learn new technologies and applications.*
Excellent logical approach towards troubleshooting.*
Good written and verbal communication skills.*
Adaptable and able to work independently.*
Excellent approach to teamwork.*
Ability to prioritise workload whilst maintaining excellent customer service.*
Interest in Technology*
What do you get in return?
If you are successful you can look forward to a healthy benefits package;
* A competitive salary depending on experience.
* 25 days holiday.
* Life Assurance Cover.
* Contributory Pension Scheme.
* Incentivised Private Medical Insurance Scheme. (opt in required)
* Child Care Vouchers.
* Free onsite parking. (non-match days)
* Discounted West Ham United Football Club merchandise.