Club London Business Development Executive

Location Greater London
Discipline: Hospitality
Job type: New Position
Salary: ££27,500
Job ref: 004282
Published: about 1 year ago
Expiry date: 14 Dec 2022 23:59

Key Responsibilities:


*       Proactively using outbound cold calling (50 x Daily Calls) to bring Club London and West Ham United to new individuals and businesses.

*       Taking a strategic approach to nurturing and developing new business pipeline, supported by the Clubs broader marketing and awareness activities.

*       Using the CRM & Ticketmaster sales systems, to ensure all new bookings are uploaded correctly with full details to capture guest data.

*       Generate personal target lists of appropriate businesses to approach.

*       Conduct face to face meetings to close larger value sales.

*       Contribute to the sale of the end of season dinner and ad hoc stadium events.

*       Sell all corporate products to agreed target levels.

*       Achieve all monthly and annual targets as assigned.

*       Maintain complete knowledge of membership product offering to maximise sales opportunities and benefit to client’s needs.

*       Develop and maintain a broader industry and general economic knowledge.

*       Record relevant information resulting from calls made to prospects/customers by updating system tools/databases and managing sales pipeline.

*       Respond to and follow up sales enquiries using appropriate methods.

*       Effectively and efficiently introduce closed business into the Relationship Management Team.


Person Specification

The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)




*       Relevant experience or educated to degree level in business or sales (E)

*       Proven experience of previous sales roles (E)



*       Ensuring a “solution first” approach to problem solving.

*       Exceptional communication and interpersonal skills both internally and externally.

*       Attention to detail and an ability to think critically are crucial.

*       Uses initiative to thrive under pressure and adept at meeting challenging targets.

*       Able to organise and schedule activities and effectively manage time.

*       Strong interpersonal skills.

*       Must be able to demonstrate a knowledge of a sales technique using effective questioning and objection handling.

*       Ability to understand and respond to clients’ needs.

*       Must be able to demonstrate the ability to deliver results within deadlines.

*       The ability and desire to sell;

*       Excellent communication skills;

*       A positive, confident and determined approach;

*       Resilience and the ability to cope with rejection;

*       A high degree of self-motivation and ambition;

*       The skills to work both independently and as part of a team;

*       The capability to flourish in a competitive environment;

*       A good level of numeracy.

*       Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice.