Casual Stewards

Discipline: Operations
Job type: Part Time
Salary: £London Living Wage
Job ref: 002942
Published: 18 days ago
Expiry date: 30 June 2022

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.


West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.


We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.


As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job summary 


West Ham United are looking for dedicated individuals to join our stewarding team at venues in and around Essex (RM6 & RM7). We are seeking enthusiastic people who are willing to learn and provide customers with an excellent and safe fan experience from start to finish. This is a great opportunity to either begin or enhance your stewarding career. Our expectation is that your enthusiasm to represent WHU in an excellent manner will be matched by our commitment to constantly develop our staff.


Key Responsibilities:


*       Providing guidance, information and directing customers and being the first point of contact.

*       Providing an excellent level of knowledge and customer service.

*       Manage safety and security processes and procedures.

*       Monitor and control crowds.

*       Preventing unlawful entry onto site.

*       Ensure safe entry and exit of Guests.

*       Check tickets and accreditation.

*       Managing conflict in a calm professional manner.  

*       Working collaboratively as part of a team to ensure smooth operational running of the site.


Equal Opportunities

1.       To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.

2.       To carry out work in a manner which promotes equality of opportunity for both staff and clients.


Employees will be recruited and selected, promoted and trained on the basis of objective criteria.


Person Specification

Due to the nature of the role, we can only accept applications from those who are over 18.  


The ideal candidate will have skills and experience in the following areas: - Essential (E) Desirable (D)




*        Previous experience in stewarding or security capacity (E)

*        SIA Licence (D)




*        Willing to learn and develop.

*        Flexible attitude to working hours (evenings and weekends).

*        Reliable and punctual.

*        Possess effective communication skills and ability to interact with customers in a positive manner.

*        Pro-active attitude.

*        Friendly, approachable and professional.

*        Willing to work in all weather conditions.


Please apply through our careers site by Thursday 30th June 2022

Due to a high number of expected applicants, only those successful will be contacted