Academy House Pastoral Support Officer

Location Romford
Discipline: Operations
Job type: Part Time
Salary: £Competitive
Job ref: 003182
Published: about 2 months ago
Expiry date: 19 Jul 2022 00:59

We are committed to the principle of equality and equal opportunities in employment and have been accredited with being a Disability Confident Leader.   We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities.


West Ham United FC is committed to equality and safeguarding children and ‘adults at risk’. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.


We believe that a diverse workforce strengthens our creativity and delivers the best commercial performance. We are, therefore seeking applications from high quality people, whose backgrounds, experience and identity broadens and enhances the diversity of our company.


As an employer we are committed to promoting and protecting the physical and mental health of our staff.


Job Role:

To provide advice, assistance and support to our young people in the Academy House. To take care of their practical, physical and emotional needs. To act as an appropriate role model and to work closely with them to enable them to achieve their optimum potential. To have an overall responsibility for the pastoral care and welfare of the young people in the Academy House and ensure a consistent position of authority.


Key Accountabilities:


*       To provide cover, including overnight stays for the Professional Sport’s Carers at the Academy House throughout the season

*       To lead on outings outside of the Academy House and assist in planning a calendar of events

*       To assist in supporting the players emotional, social and practical wellbeing

*       To assist in supporting the players to learn skills for independent living; cooking, cleaning, laundry and money management

*       To liaise with Safeguarding and Player Care to ensure consistency in monitoring players and delivery

*       To raise any welfare concerns to Men’s Academy Head of Safeguarding and Player Care Officers according to the WHUFC procedures

*       To assist in home fixtures as/when needed

*       To attend all training events as necessary and sign up to relevant CPD sessions

*       To support with chaperoning young people off-site to GP/Hospital/Dentist appointments and   possible adhoc other  player related visits

*       To support with sessions relating to independent living with the APs; cooking, cleaning, general maintenance around the home, bills, etc

*       To liaise  with Academy Safeguarding, Player Care regarding  pastoral care and necessary actions on key players/families

*       To attend one home fixture for the U18s or U23s


Equal Opportunities


1.    To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion, sexual orientation and age.


2.   To carry out work in a manner which promotes equality of opportunity for both staff and clients.




Staff must evidence a commitment to the safety and welfare of children, young people and adults at risk regardless of their age, gender, language, religion, ethnic background or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.


It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person, or adult at risk.   After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS) to record the concern within 24 hours unless directed to do otherwise


Employees will be recruited and selected, promoted and trained on the basis of objective criteria.


Person Specification:


The ideal candidate will have skills and experience in the following areas: - Essential - E  Desirable - 




*       Experience working with people and supporting their pastoral (this does not need to be in a football/sporting environment) (E)

*       Youth Work, Teaching, Social Work, Children’s Residential Support Worker or Equivalent (D)

*       Safeguarding Qualification (D)

*       Food Safety Qualification (D)




*       Flexible working; including overnight stays and weekends

*       Excellent written and verbal communication skills (E)

*       Ability to work collaboratively with players, their parents and staff members to ensure the best experience is provided to academy players (E)

*       Flexibility with work hours as necessary for the role. (E)

*       A full, clean UK driver’s license with access a vehicle. (D)

*       Flexibility around busy periods for tournament cover, for example school easter holidays (D)


Please apply through our careers site by Monday 18th July  2022.


Due to a high number of expected applicants, only those successful will be contacted


West Ham United reserve the right to close the advert early.