Ticketing

In many ways the ticketing function at a football club is the core business function for at the core of our business is the need to sell tickets to football matches week in week out. Understanding the need for football to compete with other leisure experiences and to be able to provide exemplary service throughout the customer journey particularly given the relationship clubs have with their customers is essential to running a successful operation. Ticket office staff are responsible for all public ticketing sales including match-by-match, seasonal and membership. Roles include price setting and system management for all aspects of ticketing, as well as management of inhouse and external call centre online ticketing and any other ticketing initiatives and sales channels.